Customer Support

Q. I'm missing one or more of the videos in the free 10 Mistakes video series, how do I get those?

A. You can simply follow this link, put in the email address that you originally signed up with… and you'll be able to view them immediately:

Q. I haven't received the Digital Videos (the digital version of the DVDs)

A. All you need to do is login to the members area and click on the “My Products” link to view the Digital Foundation Series Videos that are the same videos as the physical DVDs. To login to the members area, simply click on the “Members Login” link at the top of any page.

Q. How do I login to the private members area to access the products I have purchased?

A. Our digital content is held on our private members area. You can access the private members area by clicking on the “Members Login” link at the top of every page (including this one). You login with your email address and the password you selected the first time you logged in. If you have never logged in before, simply click on the “First Time User?” link at the bottom of the login page and follow the instructions. If you've complete the First Time User step previously and don't remember your password, click on the “Forgot Your Password?” link and it will be sent to you.

Q. How do I watch the videos online?

A. Login to the members area and go to the “DVD Series” menu choice at the top of the page and then click on the menu on the left for the different DVDs in the series. To login to the members area, simply click on the “Members Login” link at the top of any page.

Q. How do I download the DVDs to my iPhone?

A. You go to the iPhone download page on the left menu, in the DVD Series section (inside the members area). You'll right click the link at the bottom of the page and save the zip file to your computer. Next you'll unzip the files in a folder on your computer where you'll access (import) those files into your iTunes. From there you just use your normal setting to sync up your iTunes files (videos in this case) with your iPhone.

Q. How do I download the videos to my computer and watch them there?

A. In the “DVD Series” section (in the members area), you'll see a link in the left “green” menu that says “Full Download”, or by putting your mouse over each indivudal DVD, you'll see a “sub” menu choices that allows you to download just that DVD.

Q. How do I get the Foundations Manual if I haven't ordered it yet?

A. There will be a link in our “Products” section of the members area this coming week.

Q. What if I want to actual DVDs sent to me (the physical product)?

A. We will have a link for you to purchase the physical product (since you own the digital version) for our cost for the DVDs packaging and shipping.

Q. What if I want a printed version of the Foundations Manual?

A. You can get that two ways; #1. you can download the PDF file and print the pages on your printer… or #2, you can order the printed version and we'll send it to you for our cost (the cost of printing it, packaging and shipping (because you already own the digital version).

Q. How do I get the videos to play “Full Screen” in the members area?

A. While watching the videos, just left of the volume control button in the lower right hand corner of the video player. If you click on the 4 small arrows, all pointing outward, the video will expand to your full screen. You can reduce it to it's normal size by hitting your “Escape” (Esc) key.

Q. What Is a Whitelist?

A. Whitelisting refers to making someone a “trusted sender” in your email client. You can do this by adding Don's email address to your “Address Book” in your email client. This will you'll be able to always receive all the video lessons and Blog update.